In the work we do, everything involves multi-directional communication: telephone, messages, faxes, emails, even notes. A successful project or product is often achieved only if all parties involved truly understand each others motivation and goals.
The communication mayhem in Building A Website, Explained
In almost all aspects, communication is the one definitive role in the success of a project.
Working separately of distance and time with the team and the client is a new experience to me. Face to face communication is easier, but it’s not always possible. Even so, there is no excuse for a disconnect in communication, especially with a number of supporting facilities that allow for effective and accurate transfer of information. Distance and time is no longer an obstacle now even if your team and your clients are not in the same location, or in the same country.
Here at Stampede, we use all sort of communication tools: Basecamp, instant messaging, voice conference, email, telephone. We even send each other reminders via ReminderFox. All these tools, when applied right, greatly facilitate the type of work we do, to help deliver ideas and keep us focused on details. I do find written communication more productive. To me, everything noted and recorded can always be quickly reopened and referenced at any point of project development. There is very little margin of misinterpretation too.
Nevertheless, you shouldn’t depend sorely on communication tools. The most basics of communication delivery is also important to master. Firm messages are easiest to understand while properly composed questions will encourage productive discussion and further attention to details. Keep your communication clear and concise. Without it, misinterpretation is bound to happen and I have seen plenty of problems resulting from the tiniest of misunderstanding.
Any successful project accounts for delivery of work product on time and with agreed and planned quality. Poor communication can result in severe delays, uneven workload and consequently, hinder a company’s growth. Good communication, on the other hand, will attract great clients and bring about the happiest of team to work with.
(Image from MIX’s brilliant Building a Website, Explained)