UX Designers

What you will do

As a UX or Service Designer at Stampede, your role will be two-fold:

• Research
  Exploring and researching the problem space for businesses and users. You will be conducting both quantitative and qualitative research methods with real users and presenting your findings to inspire action in product stakeholders. You will also be contributing to Stampede’s research repository for various ecosystem products, enriching understanding of the users and the world they live in.
• Experience design
  Validating product (and service) ideas and creating better experiences for the users. Beyond mapping the as-is journey, you will also be designing better to-be journeys for your users. You work closely with product owners, UI/UX designers and developers who will realise the experience you design. You will also conduct evaluative test sessions to validate product ideas so that teams can build with confidence.

In addition, as a Service Designer, you will play an important role in:

• Service research and design
  Creating meaningful and effective services by understanding user needs, designing cohesive service experiences across integrated touchpoints, ensuring feasibility, guiding service implementation, and fostering collaboration across disciplines.
• Service sustainability
  Ensuring that the services you designed are also viable and sustainable for the organizations that provide them.

Discovery and UX research

You play a crucial role in product development right from the beginning, exploring the problem space well to reduce uncertainty and risks. You will be speaking directly with product stakeholders to understand the business goal and shape your research activities to deliver those outcomes.

You will be speaking directly with the users to gain good insights into the problems they face, and then you get to solve them. In Stampede, you will get to practice the whole gamut of the UX design process, including qualitative and quantitative research, heuristic analysis, design sprint, information design, usability testing and service design. When interlaced with your visual design skill, these skill sets make you a highly effective and versatile designer.

Experience design

You will be taking findings from research and the UX strategy and translating them into a well-designed experience. Working closely with our design, business and tech teams, you’ll be the glue that connects them together, while always putting the user at the centre. You’ll start off by mapping the right user at the right product maturity stage.

Problem-solving

You will be designing for businesses and teams with a high appreciation for UX. Here, you will learn how to untangle the chaos and uncertainty in the problem space and drive a focused and purpose-driven execution of design solutions. By joining our design sprints, you get to be part of the team that delivers critical product answers in 5 days.

You will spend less time getting buy-in and more time delivering value through your research and design work. The craftsperson in you will like that a lot.

Experience validation

We’re not good designers if we don’t measure whether our solution worked. You wouldn’t miss the chance to do that either. Testing, heuristic analysis and accessibility are second nature to Stampede designers. Every test session will be thoroughly done, findings crunched and recommendations implemented. At the end of the day, you will be handing over the product to the delivery team, confident in the validity of your design solution, thanks to data from the user.

Visual & interaction design

As you delve deeper into your UX design craft, UI quickly becomes a critical skill in your toolbox. You will be taking research results and translating them into interface design, working closely with our design, business and tech teams to deliver valuable, elegant and feasible digital products that will remain relevant into the future.

Key requirements

• Relevant academic qualifications in Research, Psychology, Statistics, Design, Information Systems, Engineering or related fields
• Prior experience as a UX Designer or Researcher
• Proficient in quantitative and qualitative research methodology
• Good technical research skills and knowledge
• Comprehensiveness and attention to detail in executing a research-informed solution
• Strong case studies in research
• Excellent communication skills and clear articulation of problem definition, research rationale, insights and solution recommendations
• Strong and capable team player with a track record of effective collaboration with people from other disciplines and multiple stakeholders
• Basic UI design skills are a plus

NOW ABOUT THAT CASE STUDY…

A case study helps you show us how you frame, explore, research and solve a problem from start to completion. It outlines the problem, shows your solution, and explains your approach. Good case studies usually share the following structure:

• The Problem
  Background of the problem, the business and product goal
• The User
  Who is facing this problem and what value will it give them if solved
• The Method
  The methods you choose to understand and solve the problem, and the rationale for choosing them
• The Process
  Unpacking of your entire problem-solving process e.g. stakeholders interview, user research, journey mapping, prototyping, usability testing, empathy session etc
• The Insights
  What you discovered in your problem exploration and how it informs the solution
• The Learnings
  What went well and what can be improved

What matters to you

Doing the right thing

This is your true north. High integrity and ethical conduct mean a great deal to you. You would not hesitate to make decisions that are best for the greater good. And you would do this even when no one is watching. When having to choose between easy shortcuts or facing the discomfort of growth because it’s the right thing to do, you won’t even pause to choose. If you’ve read Simon Sinek, doing the right things is probably your why. It is also ours.

Collaboration and working with others

As a designer, you enjoy engaging with others, and you take an active interest in being a contributor and a positive influence on your team. Whether it’s users you’re designing for or team members you’re working with, you’re genuinely interested in their perspectives and needs that might be different from your own. You seek to understand others and develop empathy for people around you. You take ownership of your team’s goals and naturally enjoy working together to solve complex problems with clients and colleagues, even cross-functional teams. You go to great lengths to align everyone on a shared goal, and you share constructive feedback with your colleagues that comes from a place of care.

Solving problems, not gathering requirements

Problem-solving is second nature to you. You’re equally adept in both the problem and solutions spaces. The double diamond? You have seen the whole insides of it.

You don’t expect business to dictate to you the requirements. Instead, show you a problem, and you’ll work with others at the intersection of visual design, content and technology to get things cooking.

Your UX work is based on design, business and tech goals without losing focus on the user. Your solution is a constant balancing act between the business viability, technical feasibility and user’s desirability. As a designer, you have great respect for developers, and you care about translating UX value to the business. You know that design is not art and UX without ROI is no good.

Communicating clearly and empathically

You are a big fan of effective communication. As a researcher, advocating for the user through positive engagement with others is very important to you.

Your communication style is clear, professional, motivated, reflective and articulate. When faced with a complex problem, your style of communicating lends clarity and inspires action. When possible, you opt for visually communicating what you have in mind because it allows others to share that vision.

You write because it creates clarity. Through your written rationales, you walk others into your thought process for each UX design component and how they serve the product goal. Be it wireframes, sticky notes or a Miro board, you seek to make the abstract more tangible because shared understanding gets your team closer to the goal. At the end of the day, as a designer, you design people’s experience of interacting with you.

Seeing both the forests and the trees

You can deep dive and resurface in and out of multiple product designs without getting the bends. Your critical thinking and problem-solving skills are applicable to micro product detail, but you also appreciate the view offered at the product strategy level. Being a designer who is nimble allows you to adapt to the challenges ahead of you. Designing for multiple products and industries allows you to connect the dots so much faster and better than your contemporaries.