Mid / Senior UX Designers

We’re looking for UX and service designers of various levels to explore, research and craft well-designed and intuitive experiences for products and services.

  • Permanent
  • Remote
  • Malaysian
  • Full-time

What you will do

As a UX or Service Designer at Stampede, your role will be two-fold:

  • Research
    Exploring and researching the problem space for businesses and users. You will be conducting both quantitative and qualitative research methods with real users and presenting your findings to inspire action in product stakeholders. You will also be contributing to Stampede’s research repository for various ecosystem products, enriching understanding of the users and the world they live in.
  • Experience design
    Validating product (and service) ideas and creating better experiences for the users. Beyond mapping the as-is journey, you will also be designing better to-be journeys for your users. You work closely with product owners, UI/UX designers and developers who will realise the experience you design. You will also conduct evaluative test sessions to validate product ideas so that teams can build with confidence.

In addition, as a Service Designer, you will play an important role in:

  • Service research and design
    Creating meaningful and effective services by understanding user needs, designing cohesive service experiences across integrated touchpoints, ensuring feasibility, guiding service implementation, and fostering collaboration across disciplines.
  • Service sustainability
    Ensuring that the services you designed are also viable and sustainable for the organizations that provide them.

Discovery and UX research

You play a crucial role in product development right from the beginning, exploring the problem space well to reduce uncertainty and risks. You will be speaking directly with product stakeholders to understand the business goal and shape your research activities to deliver those outcomes.

You will be speaking directly with the users to gain good insights into the problems they face, and then you get to solve them. In Stampede, you will get to practice the whole gamut of the UX design process, including qualitative and quantitative research, heuristic analysis, design sprint, information design, usability testing and service design. When interlaced with your visual design skill, these skill sets make you a highly effective and versatile designer.

Experience design

You will be taking findings from research and the UX strategy and translating them into a well-designed experience. Working closely with our design, business and tech teams, you’ll be the glue that connects them together, while always putting the user at the centre. You’ll start off by mapping the right user at the right product maturity stage.


You will be designing for businesses and teams with a high appreciation for UX. Here, you will learn how to untangle the chaos and uncertainty in the problem space and drive a focused and purpose-driven execution of design solutions. By joining our design sprints, you get to be part of the team that delivers critical product answers in 5 days.

You will spend less time getting buy-in and more time delivering value through your research and design work. The craftsperson in you will like that a lot.

Experience validation

We’re not good designers if we don’t measure whether our solution worked. You wouldn’t miss the chance to do that either. Testing, heuristic analysis and accessibility are second nature to Stampede designers. Every test session will be thoroughly done, findings crunched and recommendations implemented. At the end of the day, you will be handing over the product to the delivery team, confident in the validity of your design solution, thanks to data from the user.

Visual & interaction design

As you delve deeper into your UX design craft, UI quickly becomes a critical skill in your toolbox. You will be taking research results and translating them into interface design, working closely with our design, business and tech teams to deliver valuable, elegant and feasible digital products that will remain relevant into the future.

Key requirements

  • Relevant academic qualifications in Research, Psychology, Statistics, Design, Information Systems, Engineering or related fields
  • Prior experience as a UX Designer or Researcher
  • Proficient in quantitative and qualitative research methodology
  • Good technical research skills and knowledge
  • Comprehensiveness and attention to detail in executing a research-informed solution
  • Strong case studies in research
  • Excellent communication skills and clear articulation of problem definition, research rationale, insights and solution recommendations
  • Strong and capable team player with a track record of effective collaboration with people from other disciplines and multiple stakeholders
  • Basic UI design skills are a plus

A case study helps you show us how you frame, explore, research and solve a problem from start to completion. It outlines the problem, shows your solution, and explains your approach. Good case studies usually share the following structure:

  • The Problem
    Background of the problem, the business and product goal
  • The User
    Who is facing this problem and what value will it give them if solved
  • The Method
    The methods you choose to understand and solve the problem, and the rationale for choosing them
  • The Process
    Unpacking of your entire problem-solving process e.g. stakeholders interview, user research, journey mapping, prototyping, usability testing, empathy session etc
  • The Insights
    What you discovered in your problem exploration and how it informs the solution
  • The Learnings
    What went well and what can be improved

Missing prior UX design experience?

Get relevant research and design experience through our Apprenticeship Program to prepare you for a solid career in the design industry. Join our next intake — Delta Class 2023.

about the apprenticeship

What matters to you

Doing the right thing

This is your true north. High integrity and ethical conduct mean a great deal to you. You would not hesitate to make decisions that are best for the greater good. And you would do this even when no one is watching. When having to choose between easy shortcuts or facing the discomfort of growth because it’s the right thing to do, you won’t even pause to choose. If you’ve read Simon Sinek, doing the right things is probably your why. It is also ours.

Collaboration and working with others

As a designer, you enjoy engaging with others, and you take an active interest in being a contributor and a positive influence on your team. Whether it’s users you’re designing for or team members you’re working with, you’re genuinely interested in their perspectives and needs that might be different from your own. You seek to understand others and develop empathy for people around you. You take ownership of your team’s goals and naturally enjoy working together to solve complex problems with clients and colleagues, even cross-functional teams. You go to great lengths to align everyone on a shared goal, and you share constructive feedback with your colleagues that comes from a place of care.

Solving problems, not gathering requirements

Problem-solving is second nature to you. You’re equally adept in both the problem and solutions spaces. The double diamond? You have seen the whole insides of it.

You don’t expect business to dictate to you the requirements. Instead, show you a problem, and you’ll work with others at the intersection of visual design, content and technology to get things cooking.

Your UX work is based on design, business and tech goals without losing focus on the user. Your solution is a constant balancing act between the business viability, technical feasibility and user’s desirability. As a designer, you have great respect for developers, and you care about translating UX value to the business. You know that design is not art and UX without ROI is no good.

Communicating clearly and empathically

You are a big fan of effective communication. As a researcher, advocating for the user through positive engagement with others is very important to you.

Your communication style is clear, professional, motivated, reflective and articulate. When faced with a complex problem, your style of communicating lends clarity and inspires action. When possible, you opt for visually communicating what you have in mind because it allows others to share that vision.

You write because it creates clarity. Through your written rationales, you walk others into your thought process for each UX design component and how they serve the product goal. Be it wireframes, sticky notes or a Miro board, you seek to make the abstract more tangible because shared understanding gets your team closer to the goal. At the end of the day, as a designer, you design people’s experience of interacting with you.

Seeing both the forests and the trees

You can deep dive and resurface in and out of multiple product designs without getting the bends. Your critical thinking and problem-solving skills are applicable to micro product detail, but you also appreciate the view offered at the product strategy level. Being a designer who is nimble allows you to adapt to the challenges ahead of you. Designing for multiple products and industries allows you to connect the dots so much faster and better than your contemporaries.

Employee benefits & perks

  • Mental health & wellness allowance
    Utilise monthly claimable therapy sessions for mental health and emotional support
  • Career progression framework
    Professional career framework to grow your craft and professional skills in the long-term
  • Healthcare coverage
    Insure your health with clinical, surgery, specialist and hospitalisation needs
  • Learning and development support
    Annual training budget for online courses or conferences, locally or internationally
  • 1-year anniversary milestone
    Bonus paid additional 5 days of leave after completing one year around the sun with Stampede
  • Flexible working hours and location
    Work with an adjustable schedule and convenient location and actually practice work-life balance
  • Co-working space stipend
    Rent a co-working space in your city as you work remotely with the team
  • Fitness allowance
    Join fitness activities or stay in shape at the gym
  • Parental leave
    Care for your newborn with paid time off for both mothers and fathers (dads, we’ve got you)
  • Disaster relief assistance
    Receive aid during natural disaster emergencies

Open positions

Middleweight UX Designer

Enabling teams to explore problems methodically through research, validate solutions and design complex yet intuitive experience for products and services.

  • Permanent
  • Remote
  • Malaysian
  • Full-time


From MYR 6,500 – RM 9,000 depending on experience

Role requirements

  • More than 5 years of relevant experience
  • Diploma or Degree in Psychology, Statistics, Design, Information Systems, Engineering or related fields
  • Shows a good command and consistent quality in research leadership and user experience advocacy
  • Case studies covering user research planning, research execution and evidence-based experience design — we encourage candidates to prepare one or two of their best work for consideration

Apply Now

Senior UX Designer / Service Designer

Developing a unified product and service strategy by exploring ecosystem problems methodically through research and solution validation. Designing delightful experiences for multiple users and evaluating their short-term and long-term effectiveness. Collaborating with cross-functional collaborators and stakeholders to advocate human-centred approach at working and strategic levels.

  • Permanent
  • Remote
  • Malaysian
  • Full-time


Above RM 9,000 depending on experience

Role requirements

  • More than 5 years of relevant experience
  • Diploma or Degree in Psychology, Statistics, Design, Information Systems, Engineering or related fields
  • Shows a good command and consistent quality in research leadership and user experience advocacy
  • Experience in evaluating short-term and long-term user experiences
  • Experience in operationalising research processes and measures leading to more efficient and effective research team outcomes
  • For service designer role: experience in planning and executing service research and service design are essential
  • Case studies covering multi-method user research planning and execution as well as evidence-based experience design (ecosystem level is a bonus) — we encourage candidates to prepare one or two of their best work for consideration

Apply Now

One last thing…

  • Applicants must be eligible to work in Malaysia.
  • We welcome remote applicants who are able and are happy to work closely with our Malaysian timezone (GMT +8).
  • EPF, SOCSO and EIS are provided.
  • Our work setup is a flexible hybrid of remote and/or together in various locations around the country.
  • Flexibility to travel occasionally — you may be joining our UX team at various client sites in Malaysia and other ASEAN countries and be directly engaging with users and businesses.
  • The selection process includes a 1-on-1 chat session, case study presentation and an interview with the team.
  • We value your time and will try our best to notify selected candidates within 2 weeks of receiving their applications.
  • Have a question for us? Drop us an email